1. Ticket Purchases

• Ticket purchases are final and non-refundable unless an event is cancelled, rescheduled or significantly altered
• You will receive a confirmation email with your QR code ticket immediately after purchase
• Your ticket is also accessible via your Afrobook UK account at any time
• Each ticket has a unique QR code — do not share your QR code with others
• Tickets may not be resold or transferred without written consent from the organiser

2. Refund Policy

• Event cancelled by organiser: Full refund processed within 5-10 working days
• Event postponed: Your ticket transfers automatically to the new date
• Rescheduled event: A minimum 14-day refund window is provided if you cannot attend the new date
• Significant changes (venue, date, lineup): You are entitled to a full refund
• Change of mind: Tickets are non-refundable

3. Entry & Age Requirements

• You may be required to show valid photo ID matching the name on your ticket
• Events marked 18+ require proof of age — no exceptions
• Afrobook UK is not responsible if you are refused entry due to failure to meet age or ID requirements
• Refunds will not be issued for refused entry due to age or ID issues
• Ticket holders must comply with all venue rules and conditions

4. Invalid or Lost Tickets

• Duplicate or fraudulent tickets will be refused entry
• If your QR code is scanned by someone else first, you may be refused entry — protect your QR code
• Lost tickets can be retrieved from your account at afrobook.co.uk/account.html
• Afrobook UK is not liable for lost or stolen tickets

5. Force Majeure

If an event is cancelled due to circumstances beyond the organiser's control — including but not limited to extreme weather, venue closure, government restrictions, acts of terrorism or national emergencies — Afrobook UK and the organiser will not be held liable for consequential losses. Refunds will be processed in line with the organiser's policy.

1. Listing Requirements

• All performer profiles must be accurate and truthful — no misleading descriptions or photos
• You must provide at least one video link demonstrating your performance
• Profiles are reviewed and approved by the Afrobook UK team before going live
• Afrobook UK reserves the right to reject or remove any listing at its discretion
• You must notify Afrobook UK of any changes to your act, pricing or availability within 48 hours

2. Performance Standards

• You must arrive at the venue at the agreed time — at least 30 minutes before your performance
• You are responsible for bringing all equipment required for your act unless otherwise agreed
• You must perform the act as described in your profile and booking agreement
• Professional behaviour is required at all times — towards clients, venue staff and other performers
• Offensive, discriminatory or inappropriate content is strictly prohibited and will result in immediate removal
• You must be sober and fit to perform — intoxication during performance is grounds for removal

3. Cancellation Policy

• Performer cancels any time: Full refund to client PLUS 50% of deposit paid as penalty to the client
• Cancellations must be submitted in writing to bookings@afrobook.co.uk immediately
• Repeated cancellations may result in permanent removal from the platform

4. Platform Commission & Fees

• Afrobook UK charges a platform commission on all confirmed bookings — agreed at listing stage
• New client bookings include a 10% first-booking discount — this is absorbed by the platform, not deducted from your fee
• Payments are released to you after the event has taken place and no disputes are raised
• Platform fees are non-refundable once a booking is confirmed

5. Off-Platform Bookings

You must never accept a booking directly from a client who found you through Afrobook UK.

6. Insurance & Legal Compliance

• You are responsible for holding appropriate public liability insurance for your performances
• You must comply with all relevant UK laws including licensing, noise regulations and health & safety
• Any permits or licences required for your act are your responsibility to obtain
• Afrobook UK is not liable for any incidents arising from your performance

7. Photography & Media

• By listing on Afrobook UK you consent to being photographed or filmed at events for promotional purposes
• Afrobook UK may use your performance footage for platform marketing with your prior consent
• You retain full ownership of your uploaded content

1. Listing Requirements

• All restaurant information must be accurate — name, address, cuisine type, opening hours and pricing
• You must hold a valid Food Business Registration with your local authority
• Food Hygiene Rating must be 3 stars or above to be listed on the platform
• Any changes to address, hours or contact details must be updated within 48 hours
• Listings are reviewed and approved by Afrobook UK before going live

2. Food Safety & Standards

• You must comply with all UK food safety laws including the Food Safety Act 1990
• Allergen information must be accurate and provided to customers on request
• You are solely responsible for the quality and safety of food served
• Afrobook UK is not liable for any food safety incidents or allergic reactions
• Health & Safety inspections and compliance are entirely your responsibility

3. Booking Obligations

• You must respond to booking enquiries within 24 hours
• Confirmed bookings must be honoured — cancelling a confirmed booking without valid reason may result in removal
• You must provide accurate capacity information to avoid overbooking
• No-show customers: you may retain any deposit paid per your stated policy
• Restaurant no-shows: full refund to customer plus a platform review of your listing

4. Off-Platform Bookings

You must never accept a booking directly from a customer who found you through Afrobook UK.

5. Listing Fees

• Basic restaurant listing on Afrobook UK is currently free
• Afrobook UK reserves the right to introduce listing fees in the future with 30 days notice
• Premium featured listing options may be available — charges will be communicated in advance

6. Legal Compliance

• You must hold all necessary licences including premises licence where applicable
• Compliance with the Equality Act 2010 — no discrimination of customers
• GDPR compliance for any customer data you collect independently
• Public liability insurance is strongly recommended

1. Event Listings

• All event details must be accurate — title, date, time, venue, capacity and ticket prices
• Events must comply with all applicable UK laws including licensing and venue regulations
• You must hold a valid premises licence or event licence where required
• Age restrictions must be accurately declared and enforced at the door
• Afrobook UK reviews all events before approving them to go live
• Misleading event descriptions may result in immediate removal and refunds to buyers

2. Ticket Sales & Capacity

• You must set an accurate venue capacity — overselling is a serious breach of these terms
• Afrobook UK charges a booking fee per ticket — this is added to the ticket price at checkout
• Complimentary tickets may be issued via the organiser dashboard — these bypass payment
• You are responsible for all door management and ticket verification at your event

3. Cancellation & Refund Obligations

• Event cancellation: You must authorise full refunds to all ticket buyers immediately
• Date or venue change: You must notify all ticket holders immediately through the platform and provide a minimum 14-day refund window
• Significant lineup change: Ticket holders must be notified within 24 hours
• Platform service fees may still apply to you as the seller depending on your tier

4. Payouts

• Ticket revenue is held by Afrobook UK until after the event has taken place
• Payouts are processed within 5-7 working days after the event
• Platform fees are deducted before payout
• Payouts are subject to no outstanding disputes or refund claims

5. Attendee Data

• Attendee data (names and emails) provided via the platform may only be used for this specific event
• You may not add attendees to third-party marketing lists without their explicit consent
• You must handle all attendee data in compliance with UK GDPR
• Afrobook UK retains ownership of all platform data

6. Event Conduct & Safety

• You are responsible for the safety of all attendees at your event
• Adequate security must be in place for events over 100 attendees
• You must comply with venue capacity limits at all times
• Events promoting illegal activity, hate speech or discrimination are strictly prohibited
• Public liability insurance is required for all events over 50 attendees

1. Who We Are

Afrobook UK is operated by Dynamic Resonance, registered in England and Wales. We connect clients with African and cultural performers, event organisers and restaurants across the UK.

2. What Data We Collect

• Identity data: First name, last name
• Contact data: Email address, phone number, WhatsApp number
• Booking data: Event details, ticket purchases, payment history
• Payment data: Processed by Stripe — we do not store card details
• Profile data: Performer/restaurant name, bio, photos, pricing
• Usage data: Pages visited, browser type, device information

We do not collect sensitive data such as race, religion or health information.

3. How We Use Your Data

• To process and confirm bookings and ticket purchases
• To send booking confirmations, QR tickets and event reminders
• To process payments and refunds via Stripe
• To verify identities and prevent fraud
• To improve the platform experience
• To comply with UK legal obligations

4. Legal Basis for Processing

• Contract: To fulfil your booking or ticket purchase
• Legitimate interests: Fraud prevention and platform improvement
• Legal obligation: UK tax and financial compliance
• Consent: Marketing emails — withdraw consent anytime

5. How Long We Keep Your Data

• Booking and ticket records: 7 years (UK tax law)
• Account data: Until you delete your account
• Marketing preferences: Until you unsubscribe

6. Your Rights

• Right to access: Request a copy of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to portability: Receive your data in a portable format
• Right to object: Object to processing for marketing

To exercise any right, contact: bookings@afrobook.co.uk

7. Contact & Complaints

For privacy concerns contact bookings@afrobook.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience. Cookies cannot harm your device and do not contain sensitive personal information.

2. Cookies We Use

• Essential cookies: Required for login sessions and booking functionality. Cannot be disabled.
• Analytics cookies: Anonymous usage data to improve the platform.
• Payment cookies: Set by Stripe to process payments securely.
• Preference cookies: Remember your settings and preferences.

3. Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality including login and payments.